In the wake of TechCrunch’s investigation yesterday, Apple blocked Facebook’s Research VPN app before the social network could voluntarily shut it down. The Research app asked users for root network access to all data passing through their phone in exchange for $20 per month. Apple tells TechCrunch that yesterday evening it revoked the Enterprise Certificate that allows Facebook to distribute the Research app without going through the App Store. This not only breaks the Research app, but all of Facebook’s internal-use employee apps for collaboration and logistics too, from workplace chat to the lunch menu.
TechCrunch had reported that Facebook was breaking Apple’s policy that the Enterprise system is only for distributing internal corporate apps to employees, not paid external testers. That was actually before Facebook released a statement last night saying that it had shut down the iOS version of the Research program without mentioning that it was forced by Apple to do so.
TechCrunch’s investigation discovered that Facebook has been quietly operated the Research program on iOS and Android since 2016, recently under the name Project Atlas. It recruited 13 to 35 year olds, 5 percent of which were teenagers, with ads on Instagram and Snapchat and paid them a monthly fee plus referral bonuses to install Facebook’s Research app, the included VPN app that routes traffic to Facebook, and to ‘Trust’ the company with root network access to their phone. That lets Facebook pull in a user’s web browsing activity, what apps are on their phone and how they use them, and even decrypt their encrypted traffic. Facebook went so far as to ask users to screenshot and submit their Amazon order history. Facebook uses all this data to track competitors, assess trends, and plan its product roadmap.
Sources tell us that Apple revoking Facebook’s Enterprise Certificate has broken all of the company’s legitimate employee-only apps. Those include pre-launch internal-testing versions of Facebook and Instagram, as well as the employee apps for coordinating office collaboration, commutes, seeing the day’s lunch schedule, and more. That’s causing mayhem at Facebook, disrupting their daily work flow and ability to do product development. We predicted yesterday that Apple could take this drastic step to punish Facebook much harder than just removing its Research app. The disruption will translate into a huge loss of productivity for Facebook’s 33,000 employees.
[Update: Facebook later confirmed to TechCrunch that its internal apps were broken by Apple’s punishment Wednesday morning and that it’s in talks with Apple to try to resolve the issue and get their employee tools running again. Around 3pm pacific on Thursday, Apple restored Facebook’s Enterprise Certificate, thereby reactivating its internal employee apps. The nearly two work day-long disrupt to its workflow might make Facebook think twice about messing with Apple again.]
For reference, Facebook’s main iOS app still functions normally. Also, you can’t get paid for installing Onavo Protect on Android, only for the Facebook Research app. And Facebook isn’t the only one violating Apple’s Enterprise Certificate policy, as TechCrunch discovered Google’s Screenwise Meter surveillance app breaks the rules too.
This morning, Apple informed us it had banned Facebook’s Research app yesterday before the social network seemingly pulled it voluntarily. Apple provided us with this strongly worded statement condemning the social network’s behavior:
“We designed our Enterprise Developer Program solely for the internal distribution of apps within an organization. Facebook has been using their membership to distribute a data-collecting app to consumers, which is a clear breach of their agreement with Apple. Any developer using their enterprise certificates to distribute apps to consumers will have their certificates revoked, which is what we did in this case to protect our users and their data.”
That comes in direct contradiction to Facebook’s initial response to our investigation. Facebook claimed it was in alignment with Apple’s Enterprise Certificate policy and that the program was no different than a focus group.
Seven hours later, a Facebook spokesperson said it was pulling its Research program from iOS without mentioning that Apple forced it to do so, and issued this statement disputing the characterization of our story:
“Key facts about this market research program are being ignored. Despite early reports, there was nothing ‘secret’ about this; it was literally called the Facebook Research App. It wasn’t ‘spying’ as all of the people who signed up to participate went through a clear on-boarding process asking for their permission and were paid to participate. Finally, less than 5 percent of the people who chose to participate in this market research program were teens. All of them with signed parental consent forms.”
We refute those accusations by Facebook. As we wrote yesterday night, Facebook did not publicly promote the Research VPN itself and used intermediaries that often didn’t disclose Facebook’s involvement until users had begun the signup process. While users were given clear instructions and warnings, the program never stresses nor mentions the full extent of the data Facebook can collect through the VPN. A small fraction of the users paid may have been teens, but we stand by the newsworthiness of its choice not to exclude minors from this data collection initiative.
Senator Mark Warner has since called on Facebook CEO Mark Zuckerberg to support legislation requiring individual informed consent for market research initiatives like Facebook Research. Meanwhile, Senator Richard Blumenthal issued a fierce statement that “Wiretapping teens is not research, and it should never be permissible.”
The situation will surely worsen the relationship between Facebook and Apple after years of mounting animosity between the tech giants. Apple’s Tim Cook has repeatedly criticized Facebook’s data collection practices, and Zuckerberg has countered that it offers products for free for everyone rather than making products few can afford like Apple. Flared tensions could see Facebook receive less promotion in the App Store, fewer integrations into iOS, and more jabs from Cook. Meanwhile, the world sees Facebook as having been caught red-handed threatening user privacy and breaking Apple policy.